frequently asked questions

Find answers to assist your design process.

How do I register for a Trade Account?

Click Here, or scroll to the bottom of our website, locate the “Trade Registration” link in the bottom left corner, fill out the form and click “submit”.

How do I order a sample?

Each mural’s product page contains a drop-down menu with Sample 10” x 13” option to Add To Cart.

Do you give credits for samples?

Yes, we offer credits for up to 5 samples on mural orders. The credit allowance requirement is as follows:

• Orders over $750, 1 sample credit
• Orders over $1000, 2 sample credits
• Orders over $1250, 3 sample credits
• Orders over $1500, 4 sample credits
• Orders over $1750, 5 sample credits

How long does it take to receive my mural?

It typically takes 2-4 weeks to receive your mural. Please call or email to receive specific information regarding your order. We recommend waiting to schedule your installer until you receive confirmation from us on delivery.

How do I install my mural?

Please click to visit our How To Install page.

Do you offer a framing service?

No we do not. We suggest to contacting your local professional framer. *Note: Our Chinoiserie murals are very popular as framed art pieces, and do not require glass.

Are you able to make changes to your murals?

We are generally unable to make any adjustments for our murals. In select cases we are able to adjust a background color slightly, within the same color family.

Do you offer discounts?

We do not offer discounts as our murals are priced at incredible value for the cost.

May I return my order if I don’t like it?

As all of our murals are printed specifically for your order, we are not able to accept returns. Click here to read our Return/Refund Policy

Is there any color variance between panels?

As our murals are reproductions of hand-painted original artwork on silk and paper grounds, there may be a slight variance between panels in color and even in misalignment of branches or ground elements. This is normal and has been created this way for hundreds of years.

May I order part of a mural now, then order the rest of the mural at a later date?

As there might be a small color-difference between panels printed at differing dates, we discourage purchasing portions of murals to be added to a mural at a later date.

How do I order panels to continue a mural over a door or under a window?

If your wall is divided by a window or door, you may order Plain Sky panels and Under Window panels to continue the scene. If you require a specific panel to join under the window or above the door, denote in the comments at checkout, which panel numbers you require.

How many panels will I need?

Simply measure the width of your wall(s) to be covered, and divide by the width of the panels. We sell murals comprised of both 36” wide panels, and 30” wide panels. Please note the width in the specifications on the mural's product page.

Where are you products made?

All of our products are manufactured and produced in the USA.